Terms and Conditions

Booking Conditions

All bookings must be made in writing on the form attached and are subject to these terms and conditions. Provisional bookings may be made by telephone and indeed are encouraged to ensure that the accommodation is available on the dates required. A provisional booking will be held for 7 days pending receipt of a completed booking form and the full deposit payable. A non-refundable deposit of
£100/$150 per week will confirm your booking. A provisional booking will not constitute a firm reservation until we have received the completed Booking Form and deposit and confirmed the deposit to you in writing. For the safety and comfort of clients both present and future and the degradation and soiling caused to materials and paintwork etc., which would be caused by smoking, bookings
will only be accepted if it is agreed that there will be no smoking in the villa. No exceptions will be made. Due to the high standard of the contents and the facilities in the villa, an additional security deposit of £150 will be required when final payment is made. This is to cover breakages or damage to the premises and or content of the villa. Should the management company call upon this, subject to any deductions to cover any of the above after inspection and remainder will be returned.

Payment and access to the villa

Full payment is due 10 weeks before the arrival date. Payment in full for bookings made within 10 weeks before the arrival date must accompany the booking form. After receiving your final payment, information will be mailed to you regarding directions and key or combination code to enter your villa.

Rental Period

In order to ensure that the villa is clean and ready for your arrival and for the party following you, we specify that the rental begins at 4.00 p.m. (local time) on the arrival date and ends at 10.00 a.m. (local time) on the departure date.

Cancellation

If the balance of the amount shown on the booking form remains unpaid 10 (ten) weeks prior to the date of departure we reserve the right to cancel the booking and in this event the deposit will be forfeit.

Additionally, if the client cancels at any other time then a cancellation charge will be levied as follows:-

Period before Departure Date - Cancellation Charge

More than 70 days (10 weeks) - Deposit only

Between 56 and 70 days (8 to 10 weeks) -50% of the total cost

Less than 56 days (8 weeks) - 100% of the total cost

However. if the premises can be re-let on similar terms, then only the deposit may be forfeit at the direction of the owner. All cancellations must be confirmed in writing by the person who signed the booking form and the cancellation date will be the date that the written cancellation reaches the owner. We may cancel the booking at any time prior to departure in exceptional and justifiable circumstances and will not be under any liability whatsoever to any person for loss, damage or inconvenience suffered thereby. Should there be a cancellation under this condition after payment in full has been made, the payment will be refunded if an alternative arrangement offered to you is not acceptable.

Other

The villa will not be rented to a person under 18 years of age. A parent or responsible adult must accompany persons/children under the age of 18. You must not sub-let the accommodation, allow persons not listed on the booking form to stay overnight or allow pets or animals to stay in the villa.

Liability

We cannot accept any liability whatsoever for any injury sustained by you or any other visitor to the villa or swimming pool or any loss or damage however caused to any property brought onto the premises. Please be advised that you are liable for any damage to the villa or its contents. Without any restriction to the foregoing, we shall not be liable for any loss or damage arising in connection with your stay.

Force Majeure & Liability Limitation

 We accept no responsibility for and shall not be liable in respect of any loss or damage or alteration, delays or changes arising from circumstances outside our control, such as war or threat of war, fire or adverse weather conditions, government action, technical problems with transport, closure or congestion at airports, cancellations or changes of schedules by airlines, howsoever caused, including theft of your belongings from the villa premises.

  ffective September 1st 2004 - The Windsor Palms Home Owners Association will no longer permit overnight parking of Motor Homes, RVs, Buses, Boats, Trailers and Commercial Trucks.

 Children must be supervised at all times, especially round the pool area.

Complaints

Should any problems arise relating to the villa the client should immediately contact the representative from our management company. Details of how to contact them can be found in the information folder located inside the villa and will be forwarded to you after the final payment is received.

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